Designed, governed and operated — end to end.
Every solution is architected, implemented, tested, documented and managed. Whether the workload is backup or replication, the scope is transparent: what DeeAROps owns, and what you provide.
Disaster Recovery
Replication strategies across secondary data centers and cloud — designed, governed and operated.
The challenge
When the primary site fails, critical services must come back — within an agreed time, with agreed data loss, without improvisation.
Our approach
Policy-driven replication strategy: architecture design, secondary-site resource planning, job configuration, evaluation, training and documentation.
Technology
Azure Site Recovery, VMware Site Recovery Manager, Zerto, Veeam Replication, storage replication, Oracle Data Guard, SQL Server Always On.
Business outcome
Recovery objectives met and provable — the business keeps running as if nothing happened.
Design & Implementation
Architecture design, resource planning, replication job configuration, evaluation, training and documentation.
Policy & Assessment
Defining RPO and RTO, building recovery scenarios and runbooks, developing OLAs, and assessing existing environments.
Managed Replication
Operating and monitoring replication, audit-evidence response, periodic evaluation, reporting and vendor escalation.
Backup & Recovery
Every solution designed around the 3-2-1-1-0 backup rule — verified, restorable, and documented.
The challenge
Backups that are never verified are assumptions. The failure is discovered at the worst possible moment — during a restore.
Our approach
System design, repository sizing, job configuration with verification, recovery validation, training, documentation and tier-2 support.
Technology
Veeam, Veritas NetBackup, Commvault, Rubrik, Cohesity, Dell PowerProtect, IBM Spectrum Protect — matched to fit, not familiarity.
Business outcome
Verified, restorable copies of what the business cannot afford to lose — with evidence for auditors.
Backup & Recovery Build
System design, repository sizing, job configuration with verification, recovery validation, training, docs and tier-2 support.
Policy & Assessment
Building or improving backup policies: RPO/RTO per service, recovery scenarios, operator-level OLAs, and environment assessment.
Managed Backup
Continuous operation and monitoring, audit-evidence response, periodic evaluation, status reporting and tier-3 vendor escalation.
Three ways we deliver — one clear scope.
Every engagement follows the same three service levels, with a transparent split between DeeAROps scope and customer scope.
Build
We study your services, size and propose the backup or replication solution, build and verify the jobs, and hand over training and documentation with tier-2 support behind it.
You provide: retention/RPO/RTO policy, infrastructure & system purchase, and ongoing stakeholder involvement.
Policy & Assess
We specify RPO/RTO per service, build recovery scenarios, per-service runbooks and operator OLAs — or assess and improve what already exists.
You provide: the Business Impact Analysis and risk assessment we build the policy from.
Managed Service
We operate and monitor day to day, respond to audit-evidence requests, evaluate and report status, and escalate to tier-3 vendor support.
You keep: read-only monitoring access for observation and audit.
The same three-tier split applies whether the engagement is backup or replication & DR — only the technical scope changes.
SLA commitments
Every managed engagement is measured against clear, contractual targets — and reported monthly.
RPO ≤ 15 min
RTO ≤ 1 hr
RPO ≤ 4 hrs
RTO ≤ 8 hrs
RPO ≤ 24 hrs
RTO ≤ 48 hrs
RPO & RTO set per service from the Business Impact Analysis.
Severity-based targets. A clear path upward.
| Severity | Response | Resolve / workaround | Cover |
|---|---|---|---|
| P1 · Critical | 15 min | 4 hrs | 24×7 |
| P2 · High | 30 min | 8 hrs | 24×7 |
| P3 · Medium | 4 hrs | 2 bus. days | Bus. hrs |
| P4 · Low | 1 bus. day | 5 bus. days | Bus. hrs |
Operations
Monitoring & first response.
DeeAROps Implementer
Diagnosis & remediation.
Vendor Support
Escalated product tickets.
Management Review
Governance & service credits.
Monthly SLA report — success rates, incidents & RPO/RTO attainment. Service credits apply to missed P1 targets, capped monthly.
Which service fits your environment?
Start with an assessment — we will tell you exactly what DeeAROps owns and what you provide, before any commitment.